How to delete your account?

How do I know if someone is serious about finding a partner?

We encourage all members to be open and honest about what they’re looking for. Profiles that are complete and include detailed preferences and values are more likely to attract serious connections.

What makes the premium membership worth it?

Premium membership unlocks exclusive features like having up to 3 active chats simultaneously, horoscope matching, access to detailed partner preferences, and more personalised connections for a seamless experience.

Can I see who has viewed my profile with a premium membership?

Yes, premium users can see a list of people who have viewed their profile, giving you better insights into who might be interested in you.

What is the horoscope matching feature?

Horoscope matching allows premium users to check astrological compatibility with their potential matches, which is a popular preference in South Asian culture.

How many chats can I have at a time with premium?

Premium members can have up to 3 active chats simultaneously, ensuring you focus on meaningful conversations without being overwhelmed.

Step 1: Open the UrbanMatch App

Step 2: Go to Home page and tap on your profile picture at the top right corner.

Step 3: Tap on settings.

Step 4: You will see a Delete Account option at the bottom of this page. Tap on it.

Step 5: Choose the reason for the deletion of account, type delete in the box below and tap on delete account.

Step 6: Finally, tap Yes if you are sure you want to delete your account.

How do I know if I’ve made a connection during a mixer?

If you’ve clicked with someone, you can exchange contact details or continue chatting through the app after the event. It’s all about nurturing the connection and taking the next step when you’re ready.

What happens if I miss an UrbanMatch Mixer?

If you miss a mixer, don’t worry! We regularly host new mixers, and you can always register for upcoming ones through the app. Keep an eye out for future events and sign up early!

Can I attend multiple mixers in a month?

Yes! You can attend as many mixers as you like, giving you more chances to meet the right match.

Will the mixers be available in my area?

We offer both in-person and virtual mixers, so whether you’re local or far away, there’s always a chance for you to join in. Just check the app for upcoming events near you or virtually.

Are the mixers online or in-person?

Our mixers are hosted both online and in-person, depending on the event. We offer online mixers through the UrbanMatch app for those who prefer connecting from anywhere.

Can I set privacy settings on my profile?

Absolutely! Take control of your profile by heading to Settings and selecting the appropriate options according to your preferences.

Can I control who can visit my profile on the site?

You bet! Our platform allows you to have complete control over who can visit your profile.

Is my data safe?

Yes! Your data is encrypted and stored securely. We take your privacy seriously and adhere to strict data protection policies to ensure your personal information is safe and protected.

How can I recognize and avoid fraud?

To avoid fraud, be cautious of suspicious profiles or messages. Always verify profiles through selfie verification before engaging in personal conversations. If you encounter anything unusual, report it to our team, and we’ll take action promptly.

What is selfie verification?

Selfie verification is a security feature that requires you to take a selfie to confirm your identity. This process ensures that the person behind the profile is authentic, adding an extra layer of security to your account.