How to delete your account?

Can I see who has shortlisted me?

Yes, premium users can see who has shortlisted their profile, helping you identify matches who are genuinely interested.

What are read receipts, and how do they work?

With premium membership, you get read receipts, allowing you to see when your messages have been read, making communication more transparent and efficient.

How can I recognize and avoid fraud?

To avoid fraud, be cautious of suspicious profiles or messages. Always verify profiles through selfie verification before engaging in personal conversations. If you encounter anything unusual, report it to our team, and we’ll take action promptly.

What types of activities are included in UrbanMatch Mixers?

Our mixers include a variety of fun activities like icebreakers, group discussions, speed dating rounds, and themed group activities to help you connect with others and enjoy the experience.

Is there a cost to attend an UrbanMatch Mixer?

The cost for attending an UrbanMatch Mixer will be clearly mentioned in the app when you sign up. Some mixers may be free, while others may have a small fee depending on the event type. Be sure to check the event details for accurate pricing information.

Step 1: Open the UrbanMatch App

Step 2: Go to Home page and tap on your profile picture at the top right corner.

Step 3: Tap on settings.

Step 4: You will see a Delete Account option at the bottom of this page. Tap on it.

Step 5: Choose the reason for the deletion of account, type delete in the box below and tap on delete account.

Step 6: Finally, tap Yes if you are sure you want to delete your account.

Can I expect meaningful one-on-one interactions at the mixers?

Absolutely! We prioritise creating a comfortable space for meaningful one-on-one interactions. Whether in-person or online, we ensure that each participant has the chance to connect with others in a more personal and engaging way.

How can I participate in an online mixer through the app?

Simply register for the event on the UrbanMatch app. Once the event starts, you'll be connected with fellow attendees for one-on-one breakout rooms and fun icebreakers.

What should I expect during the mixer?

Expect a mix of fun icebreakers, engaging activities, and the chance to meet like-minded people. Whether online or in-person, every mixer is designed to encourage genuine connections!

Do I need to prepare anything before the mixer?

Nothing too serious! Just bring your best self and maybe a fun icebreaker to get the conversation going. If it's an online mixer, make sure your app is updated, and you're all set!

Can I join a mixer if I’m shy or nervous?

Of course! We’ve all been there. Our mixers are designed to make everyone feel comfortable. The icebreaker activities and the relaxed atmosphere will help ease any nerves.

Can I set privacy settings on my profile?

Absolutely! Take control of your profile by heading to Settings and selecting the appropriate options according to your preferences.

Can I control who can visit my profile on the site?

You bet! Our platform allows you to have complete control over who can visit your profile.

Is my data safe?

Yes! Your data is encrypted and stored securely. We take your privacy seriously and adhere to strict data protection policies to ensure your personal information is safe and protected.

How can I recognize and avoid fraud?

To avoid fraud, be cautious of suspicious profiles or messages. Always verify profiles through selfie verification before engaging in personal conversations. If you encounter anything unusual, report it to our team, and we’ll take action promptly.

What is selfie verification?

Selfie verification is a security feature that requires you to take a selfie to confirm your identity. This process ensures that the person behind the profile is authentic, adding an extra layer of security to your account.