How to delete your account?

Will the mixers be available in my area?

We offer both in-person and virtual mixers, so whether you’re local or far away, there’s always a chance for you to join in. Just check the app for upcoming events near you or virtually.

What is selfie verification, and why is it necessary?

Selfie verification is a quick process where you take a photo of yourself to confirm your identity. This helps ensure that all users are real, providing a safer and more trustworthy environment.

How do I know if someone is a good match for me?

Based on your preferences and interests, UrbanMatch uses your profile details to suggest people who align with what you're looking for. You can also chat with their digital twin first to see if you click!

Can I change my preferences or interests later?

Absolutely! You can update your preferences, hobbies, goals, and deal breakers at any time by going to your profile settings.

Are the mixers online or in-person?

Our mixers are hosted both online and in-person, depending on the event. We offer online mixers through the UrbanMatch app for those who prefer connecting from anywhere.

Step 1: Open the UrbanMatch App

Step 2: Go to Home page and tap on your profile picture at the top right corner.

Step 3: Tap on settings.

Step 4: You will see a Delete Account option at the bottom of this page. Tap on it.

Step 5: Choose the reason for the deletion of account, type delete in the box below and tap on delete account.

Step 6: Finally, tap Yes if you are sure you want to delete your account.

Can I expect meaningful one-on-one interactions at the mixers?

Absolutely! We prioritise creating a comfortable space for meaningful one-on-one interactions. Whether in-person or online, we ensure that each participant has the chance to connect with others in a more personal and engaging way.

How can I participate in an online mixer through the app?

Simply register for the event on the UrbanMatch app. Once the event starts, you'll be connected with fellow attendees for one-on-one breakout rooms and fun icebreakers.

What should I expect during the mixer?

Expect a mix of fun icebreakers, engaging activities, and the chance to meet like-minded people. Whether online or in-person, every mixer is designed to encourage genuine connections!

Do I need to prepare anything before the mixer?

Nothing too serious! Just bring your best self and maybe a fun icebreaker to get the conversation going. If it's an online mixer, make sure your app is updated, and you're all set!

Can I join a mixer if I’m shy or nervous?

Of course! We’ve all been there. Our mixers are designed to make everyone feel comfortable. The icebreaker activities and the relaxed atmosphere will help ease any nerves.

Can I set privacy settings on my profile?

Absolutely! Take control of your profile by heading to Settings and selecting the appropriate options according to your preferences.

Can I control who can visit my profile on the site?

You bet! Our platform allows you to have complete control over who can visit your profile.

Is my data safe?

Yes! Your data is encrypted and stored securely. We take your privacy seriously and adhere to strict data protection policies to ensure your personal information is safe and protected.

How can I recognize and avoid fraud?

To avoid fraud, be cautious of suspicious profiles or messages. Always verify profiles through selfie verification before engaging in personal conversations. If you encounter anything unusual, report it to our team, and we’ll take action promptly.

What is selfie verification?

Selfie verification is a security feature that requires you to take a selfie to confirm your identity. This process ensures that the person behind the profile is authentic, adding an extra layer of security to your account.