Frequently asked questions

How can I prevent a profile from reappearing in my search results?

You can easily block any profile you don't want to see again.

How are my search results listed?

Your search results are tailored to your partner preferences and organized using our advanced Artificial Intelligence algorithm.

What does the small shield icon on most profiles mean?

It means the profile is Face Verified, giving you added confidence in their authenticity.

How can I get a good response from users?

Increase your chances of receiving excellent responses by providing detailed information about yourself in "My Story" and adding multiple photos and videos to your profile. Profiles with videos are more likely to receive a great response from users.

Is there a limit to the number of interests I can send?

As a free member, you can send up to 10 connection requests per day. Upgrade to our premium subscription for unlimited connection requests.

What's the buzz about Ratio?

Get ready to mingle with style! Ratio invites you to exclusive events at cozy cafes, trendy restaurants, buzzing pubs, and fabulous bars. With an equal balance of men and women, we're all about giving you choices and the chance to connect with multiple amazing individuals. Let's dance into lifelong meaningful relationships together!

Can I transfer my ticket to any other event day?

Can't make it on the chosen day? Sorry, tickets can't be swapped to another event day. Each ticket is tailored for the specific date you selected.

Can I partially cancel my ticket?

Oops, no partial cancellations! Once you're in for the Ratio experience, there's no turning back. So make sure you're ready to have a blast!

Is the Ratio ticket a single-entry ticket and valid for only one event?

One ticket, one epic event! Your Ratio ticket grants you access to the event on the specific date you purchased it for. Remember, it's a single entry pass, so make it count! No re-entry allowed.

Can I get my ticket at the Venue?

Get Your Tickets Now or Miss Out on the Fun!

Can I set privacy settings on my profile?

Absolutely! Take control of your profile by heading to Settings and selecting the appropriate options according to your preferences.

Can I control who can visit my profile on the site?

You bet! Our platform allows you to have complete control over who can visit your profile.

What is Face verification?

Upload your photos, click on "Verify" below your profile picture, and let our camera capture your selfie. We'll compare it with your uploaded photos to ensure your profile is verified.

Is my data safe?

Your data is our top priority! We're a bunch of protective folks who go the extra mile to keep your information safe and secure. Rest assured, your privacy is of utmost importance to us. Check out our [Privacy Policy link] for more details.

How can I recognize and avoid fraud?

Stay safe by avoiding clicking on any links sent by other users, contacting users outside of UrbanMatch before establishing trust, and sharing financial information under any circumstances.