Frequently asked questions

Any tips on shooting a good video?

Brighten up your face with a big smile and good lighting, and you're all set to capture an amazing video profile! 😊

Looking for suggestions on what to talk about in your video profile?

Let your personality shine! Share your preferences for an ideal life partner, showcase your talent by singing or mimicking, simply walk towards the camera with confidence, or even demonstrate your skills in sports and games. The possibilities are endless!

How can I find profiles of my choice?

Discover your perfect match by using the Filter button on our homepage!

My uploaded photographs are not showing on my profile. Why?

Don't worry! We carefully screen all photos within 2-3 days. Make sure you have filled in all the required information in your profile for it to be visible.

I can't find my profile in the search list. Why?

To ensure your profile is visible, make sure you have provided all the necessary information in your profile and uploaded at least two photos of yourself. Fill out your profile completely for maximum visibility!

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How can I prevent a profile from reappearing in my search results?

You can easily block any profile you don't want to see again.

How are my search results listed?

Your search results are tailored to your partner preferences and organized using our advanced Artificial Intelligence algorithm.

What does the small shield icon on most profiles mean?

It means the profile is Face Verified, giving you added confidence in their authenticity.

How can I get a good response from users?

Increase your chances of receiving excellent responses by providing detailed information about yourself in "My Story" and adding multiple photos and videos to your profile. Profiles with videos are more likely to receive a great response from users.

Is there a limit to the number of interests I can send?

As a free member, you can send up to 10 connection requests per day. Upgrade to our premium subscription for unlimited connection requests.

What is the maximum number of tickets I can purchase?

Grab Your Exclusive Ticket: One Chance, One Ticket!

Can I set privacy settings on my profile?

Absolutely! Take control of your profile by heading to Settings and selecting the appropriate options according to your preferences.

Can I control who can visit my profile on the site?

You bet! Our platform allows you to have complete control over who can visit your profile.

What is Face verification?

Upload your photos, click on "Verify" below your profile picture, and let our camera capture your selfie. We'll compare it with your uploaded photos to ensure your profile is verified.

Is my data safe?

Your data is our top priority! We're a bunch of protective folks who go the extra mile to keep your information safe and secure. Rest assured, your privacy is of utmost importance to us. Check out our [Privacy Policy link] for more details.

How can I recognize and avoid fraud?

Stay safe by avoiding clicking on any links sent by other users, contacting users outside of UrbanMatch before establishing trust, and sharing financial information under any circumstances.