Frequently asked questions

How can I prevent a profile from reappearing in my search results?

You can easily block any profile you don't want to see again.

How are my search results listed?

Your search results are tailored to your partner preferences and organized using our advanced Artificial Intelligence algorithm.

What does the small shield icon on most profiles mean?

It means the profile is Face Verified, giving you added confidence in their authenticity.

How can I get a good response from users?

Increase your chances of receiving excellent responses by providing detailed information about yourself in "My Story" and adding multiple photos and videos to your profile. Profiles with videos are more likely to receive a great response from users.

Is there a limit to the number of interests I can send?

As a free member, you can send up to 10 connection requests per day. Upgrade to our premium subscription for unlimited connection requests.

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How quickly will my profile shine in the search?

Sparkle instantly! Just upload your photos and complete all the details.

Can I play cupid for a friend or relative?

Sorry, love's arrow must be shot by the heart itself. Only individuals can register.

How can I keep my photo incognito?

Head to Settings -> Album privacy and choose the 2nd or 3rd options according to your preference.

Can I change my Date of Birth or Marital status?

Your DOB twirls into permanence after creating your profile. However, you can change your Marital status from Edit Profile.

Why should I upload short videos and what are the benefits?

Ready for a new level of connection? Sometimes photos just don't do justice. That's why we encourage you to upload short videos. It gives others a chance to see the real you in action!

What is the maximum number of tickets I can purchase?

Grab Your Exclusive Ticket: One Chance, One Ticket!

Can I set privacy settings on my profile?

Absolutely! Take control of your profile by heading to Settings and selecting the appropriate options according to your preferences.

Can I control who can visit my profile on the site?

You bet! Our platform allows you to have complete control over who can visit your profile.

What is Face verification?

Upload your photos, click on "Verify" below your profile picture, and let our camera capture your selfie. We'll compare it with your uploaded photos to ensure your profile is verified.

Is my data safe?

Your data is our top priority! We're a bunch of protective folks who go the extra mile to keep your information safe and secure. Rest assured, your privacy is of utmost importance to us. Check out our [Privacy Policy link] for more details.

How can I recognize and avoid fraud?

Stay safe by avoiding clicking on any links sent by other users, contacting users outside of UrbanMatch before establishing trust, and sharing financial information under any circumstances.