Frequently asked questions

How can I prevent a profile from reappearing in my search results?

You can easily block any profile you don't want to see again.

How are my search results listed?

Your search results are tailored to your partner preferences and organized using our advanced Artificial Intelligence algorithm.

What does the small shield icon on most profiles mean?

It means the profile is Face Verified, giving you added confidence in their authenticity.

How can I get a good response from users?

Increase your chances of receiving excellent responses by providing detailed information about yourself in "My Story" and adding multiple photos and videos to your profile. Profiles with videos are more likely to receive a great response from users.

Is there a limit to the number of interests I can send?

As a free member, you can send up to 10 connection requests per day. Upgrade to our premium subscription for unlimited connection requests.

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How do I report suspected/fraudulent profiles?

If you encounter any suspicious profiles, click on the profile and select the three dots in the top right corner. Choose "Report" and provide the reason for reporting the profile.

I received a message saying 'Profile has been deleted due to the Terms of Use violation.' What does this mean?

This message indicates that the profile was involved in activities violating our Terms of Use, such as uploading inappropriate content, sharing malicious links, or repeatedly being reported by other users. We take such actions to maintain a safe and respectful community.

My payment was declined, but the money was deducted. What should I do?

Please reach out to us through our "Contact Us" page, and we will promptly resolve the issue for you.

Why am I unable to change my gender?

Gender selection can only be made during the registration process and cannot be changed afterward.

What is the maximum number of tickets I can purchase?

Grab Your Exclusive Ticket: One Chance, One Ticket!

Can I set privacy settings on my profile?

Absolutely! Take control of your profile by heading to Settings and selecting the appropriate options according to your preferences.

Can I control who can visit my profile on the site?

You bet! Our platform allows you to have complete control over who can visit your profile.

What is Face verification?

Upload your photos, click on "Verify" below your profile picture, and let our camera capture your selfie. We'll compare it with your uploaded photos to ensure your profile is verified.

Is my data safe?

Your data is our top priority! We're a bunch of protective folks who go the extra mile to keep your information safe and secure. Rest assured, your privacy is of utmost importance to us. Check out our [Privacy Policy link] for more details.

How can I recognize and avoid fraud?

Stay safe by avoiding clicking on any links sent by other users, contacting users outside of UrbanMatch before establishing trust, and sharing financial information under any circumstances.